Guest Policies

If you will be attending a wedding or event at The Highlands Estate (the Venue), we are looking forward to having you here! To make your visit as enjoyable as possible and make sure there are no misunderstandings, we’ve put together some notes for you to be aware of:

Busing & Parking If you have been notified by the couple that there is no parking on site, you must be transported to the Venue. Typically, the couple will provide buses with one or more pick-up locations. If you miss the bus or are unable to take the bus for any reason, you will need to take a taxi to the Venue. Do not take your vehicle as any vehicles parked at the Venue will be towed at the owner’s expense. Also note that if you take the bus, you will be dropped off and picked up at the ceremony site. If you take a taxi service, they must drop you off and pick up just inside our property entrance, where you will need to walk up a hill to the ceremony site (it’s about an 800-foot walk on a gravel road). We highly recommend that you take advantage of the buses that the couple is graciously providing for their guests!

Vehicles that cannot fit in a standard parking space, such as RVs or trailers, are not permitted on the property.

ANIMALS Guests are not to bring any animal, except service dogs defined by Title II and Title III of the ADA, to the Venue. Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA and are not permitted on the property.

Alcohol Guest may not bring or consume their own alcohol; any alcohol that is provided will be served via the bartender.

Smoking & Vaping There is no smoking (or vaping) anywhere on our property except the designated areas outside of our Four Seasons barn.

Privacy Policy

We take your privacy seriously, and we want you to know how we collect, use, share and protect your information. This Privacy Policy tells you:

  • What information we collect

  • How we use that information

  • How we may share that information

  • How we protect your information

  • Your choices regarding your personal information

This Policy applies to We may post additional information if more details are needed to explain our privacy practices.

Information We Collect

Information You Give Us
We receive and may store any information you enter on our websites. The information we collect from you includes things like:

  • Your name

  • Your mailing address

  • Your e-mail address

  • Your phone number

It may also include information you give us about other people, such as the name and address of a gift recipient.

Automatic Information
Like many other websites, we also collect information through cookies and other automated means. Cookies are commonly used by websites to save data on your computer. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our websites. We use cookies to create a more personalized shopping experience on our websites.

Public Forums
Our Web site may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

How We Use the Information We Collect

We use the information we collect for things like:

  • Fulfilling orders and requests for products, services or information

  • Processing returns, exchanges and layaway requests

  • Tracking and confirming online orders

  • Marketing and advertising products and services

  • Conducting research and analysis

  • Establishing and managing your accounts with us

  • Communicating things like special events, sweepstakes, promotions and surveys

  • Identifying you on our websites and tailoring advertisements and offers to you (both on our websites and on other websites) based on your interactions with us in our stores and online

  • Facilitating interactions with The Highlands Estate and others, such as enabling you to email a link to a friend

  • Operating, evaluating and improving our business

Data Retention
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

How We Share the Information We Collect does not sell, rent or trade your personal information to third parties.

We may share your information with third parties to perform services on our behalf such as:

  • Sending marketing communications

  • Conducting research and analysis

  • Providing chat functions

 Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We also may share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.

We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

How We Protect the Information We Collect
We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

We use a variety of information security measures to protect your online transactions with us. The Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number. Information you provide to us via our in-store kiosk does not traverse the public Internet.

Your Choices Regarding the Information We Collect

You may choose to:

  • Stop receiving marketing or promotional e-mails, direct mail, phone and mobile marketing communications

  • Update and correct your personal information

  • Cancel your account or request that we no longer use your information to provide you services

  • Request removal of your personal information from our blog or community forum

To do any of these, let us know by one of these methods:

  • Follow the directions in a marketing e-mail or direct mail or mobile communication that you receive from us.

  • Send an e-mail with your request and current contact information to us via our Contact Us page.

  • Send a letter with your request and current contact information to:

The Highlands Estate
Att: Privacy Policy
33430 Hwy 128
Cloverdale, CA 95425

Protecting Children's Privacy
We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.

Links to Other Websites
Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting.

Privacy Policy Updates
We may need to update our Privacy Policy as and our customers grow and evolve. If we make significant changes to the Privacy Policy, we'll post a prominent message on our website(s).

Have Questions?
If you have any questions about our Privacy Policy, we'll do our best to answer them.